If you are not satisfied with your purchase, you may return any unused and unopened item for a full refund within 30 days from the date of your order. Returns between 31-60 days are subject to a 30% restocking fee. Returns after 60 days are subject to a re-stocking fee and approval. Please keep all original packaging; items not in their original packaging and/or without all original contents and documentation are not returnable.
The following items may not be returned:
- Items that have been used, items not in their original packaging or where the packaging has been defaced or damaged
- Special orders
- Food or drink
- First aid items
- Furniture that has been installed or assembled
- Custom printing
- Made-to-order products
If a product is received by OEX as non-returnable, we will return the product to the customer.
Shorted items (items missing from an order) must be reported within 24 hours to receive full credit.
Office Supplies – General office supplies may be returned for a refund within 30 days of the date of your order. Product must be in original manufacturer packaging, unopened and in resalable condition. Product must have no writing on the outer box.
Ink/Toner/Technology – May be returned for a refund within 30 days of the date of your order. Product must be unopened, in original packaging, unexpired and include all UPC codes. Product must have no writing on the outer box. Electronic items covered under manufacturer’s warranty are not returnable. These items must be reported to the manufacturer.
Furniture – stocked furniture may be returned for a refund within 30 days from the date of your order. Product must be in original packaging, unopened and in resalable condition.
Custom ordered and installed furniture may be exchanged if defective or damaged only. Note: Any claims for damaged or missing items must be made within 48 hrs.
HOW TO RETURN A PRODUCT:
To return a product to Office Express, contact our Customer Care department at 877-795-2600 with your invoice number and product code. We will issue a return order to have the item(s) picked up. If your order was shipped outside of our Eastern Michigan Office Express truck route, please send your item(s) back to Office Express at the address shown below and include a copy of your order along with the return.
Office Express – Returns
1280 East Big Beaver
Troy, MI 48083