Customer Care Customer Care

Is the Key to Success Being Lazy?

When it comes to ideal qualities in a leader, people may think of integrity, confidence, and determination. But rarely is laziness mentioned as a virtue. However, when those in a leadership position take a more hands-off approach they can give others the chance to realize what they’re capable of.

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How to Choose an Office Supply Vendor - Customer Service

by Diana L. Martin

Everyone has had bad customer service experiences - some worse than others. I know I've had many, many more than I care to remember. Customer service is a fundamental part of any business and should be one of your top priorities when selecting an office products vendor - or, for that matter, any other supplier.

Usually people start with price when evaluating suppliers, and we’ll get to that in a future blog, but customer service before, during and after the sale is extremely important. Can you call and speak with a live person or are you limited only to email or chat? Does the supplier hide their phone number on their website? Is their phone tree endless? Do they have knowledgeable representatives with industry experience who can answer your questions or are they outsourced (usually overseas) and reading off a script? Do they even offer customer service?

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Furniture & Graphics Install - Match Rx

In collaboration with Kilano Design + Build, the OEX design team helped create a vibrant, modern workspace for Match Rx in Royal Oak, MI. Their remodeled office is now fit with new furniture, collaborative spaces & interior graphics that will allow their team grow and work productively under one roof, building on their current success! This video features the numerous window graphics being installed, and the end result looks awesome.

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How to Multitask Like a Pro

Last month we asked if you tend to multitask when in online meetings. The overwhelming majority of you said you typically are doing two things at once, while a small group indicated that they occasionally multitask, and the minority stating that they try not to, but their mind tends to wander. Wherever you fall on this list, have no fear! Here are some of the best ways to multitask like a pro and get your work done efficiently.

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Custom Printing for Newbies - Artwork Files

by Alex Plachta

This sounds like a more complicated topic than it really is - I promise! This article is intended to give a functional understanding to a casual person who needs to order print but does not have a graphic design background. It will not provide any ground-breaking information to someone with design experience!

Basically, file type is important because certain files may not translate well to physical printed products even if they look alright on your computer screen. These files (known as raster images) and their images are made up of many individual color pixels

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How to Choose an Office Supply Vendor

by Diana L. Martin

Go to any office product supplier's website and read their blog and you'll undoubtedly find a post about how to choose an office products supplier. They'll talk about price, selection, ordering, brands, delivery, etc. And they'll always give you reasons why they're the best choice. So ..............here you are reading my blog post titled "How to Choose an Office Supply Vendor" ......................and I'm not going to be that much different. I mean, really - you don't expect me to recommend someone else, do you?

Yes, in this and subsequent "parts" I will discuss those topics - and others- but I'm going to start today with one that everybody else seems to forget. And yes, I'm going to tell you that Office Express is great at it - because we are. That topic is:

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Uses for Workstation Panels

Department sectioning, hoteling workstations, task spaces? OEX interior design manager, Valerie, shows us different uses for panel systems/cubicle walls that may be overlooked when designing your office layout. Let us help you design or reconfigure your space!

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Helpful Techniques to Beat Procrastination

Last month, we asked you to tell us what your productivity secret was, from coffee and meditation to music and to-do lists. The majority of you chose music as your secret weapon, while to-do lists came in a close second. No matter what your current productivity hack is, it can be helpful to try some new techniques.

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JIT vs. Bulk - Which Way Should You Buy?

by Diana L. Martin

I don't belong to any warehouse clubs because I refuse to pay someone for the privilege of shopping in their store. You will make your money off of me when I buy your products at the register - I am not going to pay you just for the ability to walk through your door. I have so many loyalty/member card key fobs on my auto key ring that I think the key ring weighs more than I do! But they're all free cards - if someone tries to sell me a card, I always decline. <deep breath> But I digress. Let me climb off my soapbox now and get to the real point of today's topic.

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Benefits of Using Mantras in the Workplace

Positive affirmations, otherwise known as mantras are statements that can provide encouragement and motivation for yourself or others. While they can be used in every facet of life, mantras in the workplace can offer a tremendous amount of benefits, from improving confidence to overcoming negative habits. Here are just some of the ways positive affirmations can transform your mindset at work.

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Are You Smarter Than a Fifth Grader?

by Diana L. Martin

Are you Zoomed out? Tired of the constant video meetings? Do you need a little break in your day?

Just for fun, I thought we’d play a game today. It’s a version of “Are You Smarter Than a Fifth Grader” but all the questions are about office supplies. Solve the riddles below and tell me to which office supply the riddles refer.

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Tips for Office Feng Shui

Last month, we asked you to tell us where you’ve been working: at home, in the office, or under a hybrid model of both. The majority of you indicated that you’re back in commercial workspaces, while the minority are working from home and a handful are doing a hybrid mix of both. Regardless of your current workspace, adding feng shui into the design plan can bring some helpful benefits to your professional life.

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Custom Printing for Newbies - Which Booklet to Order?

by Alex Plachta

In this “For Newbies” blog I want to cover the basic options for ordering booklets. Booklets are not too complicated, so I am going to jump right into three main options:

The most basic option is the stapled booklet - also called “Saddle-Stitched.” This is the least expensive type of booklet and is a great option for most situations. The only special condition to be aware of is that the page count must be in multiples of four. This is required because the process involves stapling sheets that are folded in half (for example 11”x17” sheets if your booklet is going to be 8.5”x11”). Here are a few pictures:

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The Value of Bullet Journaling

A bullet journal takes your typical to-do list to another level. Designed to help you practice mindfulness and remain productive, the journal helps you visually organize what tasks you have and haven’t completed, so you can determine what projects need your attention and in what priority.

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How to Take the Headache Out of Ordering Office Supplies

by Diana L. Martin

If you’re the person assigned the task of ordering the office supplies and you just dread doing it, I’m here with a couple simple solutions for you today.

We get many calls and emails from customers who need to order an item but they don’t know what it’s called, or they don’t know the item number and they need help. They order all different ways - online, email, phone, etc. - and they know they’ve ordered it previously, but can’t find what they’re looking for at the moment.

The secret isn’t really a secret at all. It’s just this -

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Benefits of Workplace Celebrations

Last month we asked you to answer our poll about workplace celebrations. While the majority of you chose to spend time with coworkers as what you enjoyed most, some chose the activities and others chose …

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Why Acoustical Products are Having a 'Moment'

by Valerie Glander

Office design trends, by nature, tend to move at a slower pace than other Interior Design trends. Office furniture is expected to have a useful life of seven to ten years, although it is common for offices to have furniture that is upwards of 20 years old. By contrast, the useful life of technology products is about three years.

Over the last decade, we’ve consistently seen the industry move toward open spaces. We have partnered with hundreds of companies to create workspaces with lower panels, no panels, and more collaborative space. These designs allow natural light and improved feelings of spaciousness, but also create higher noise levels.

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Running Effective Meetings

According to research conducted by MIT, only 50% of meeting time is used effectively, and ineffective meetings can actually hinder productivity in the long run. Here are some meeting management skills that can help you determine whether the …

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